Greener Solutions Heat & AC
  • Sacramento, CA, USA
  • DOE
  • Salary
  • Full Time

Job Description

The Role

Operations Manager is responsible for strong day-to-day company interaction, customer relations, management of Office Manager, Service Technicians, Project Manager, Foreman, Helpers and Customer Service Reps marketing assistance, assisting developing financial models, training employees and hiring employees to ensure we are operating at our best all the way around. Assisting us to improve productivity and find creative, value-adding improvements to our operations. Excellent communication skill and Construction background is a MUST!!!


  • 3+ years of Construction Operations Manager Experience
  • Manage staff and maintain the highest customer satisfaction and employee engagement levels.
  • Set individual goals and KPIs for all staff positions with financial responsiblities.
  • Monitor staff performance to ensure that daily revenue and sold-hour goals are met.
  • Show employees how their individual contributions matter to the company's success.
  • Communicate clearly, show recognition and build rapport with employees.
  • Monitor employee engagement levels and know how to promote a healthy work environment.
  • Train and advise staff members on how to win new referrals and gain repeat business.
  • Establish customer satisfaction metrics, evaluate performance and coach staff to success.
  • Build a plan for escalating customer complaints that results in quick, favorable resolutions.
  • Create annual budget, control expenses and meet or exceed plan.
  • Ensure sufficient staff levels to meet ongoing customer demand and seasonal spikes.
  • Promote enthusiasm and brand loyalty during daily huddles, team meetings and 1:1's.
  • Conduct operations and P&L meetings with key managers to increase productivity levels.
  • Formalize a coaching and training platform that's consistent, effective and measureable.
  • Shape company culture by living out agreed upon values, specifically ethics and integrity.

Competencies for Success

  • Develop a proven track record in operations
  • Data-driven decision-making mentality and sound business judgment
  • Ability to inspire and lead others to attain company goals.
  • Highly organized with exceptional follow-through abilities.
  • Strong verbal and written communications.
  • Quick, sound decision-making abilities.
  • Good presentation and public speaking skills is a plus.
  • Ability to build trust and demonstrate empathy.
  • Be organized and have a good work structure from your home office.
  • Be responsible and timely with your responses to perspective clients.

Job Type: Full-time

Greener Solutions Heat & AC
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