Greener Solutions Heat & AC
  • Sacramento, CA, USA
  • DOE
  • Salary
  • Full Time

Job Description

Job Description

Seeking the Voice of Our Company/ Sales Professional

Do you have a great attitude and love talking to people? Do you have a passion for sales?

This could be the perfect job for you.

This Customer Service Representative/Inside Sales position requires a genuine, friendly phone voice, someone who's easy to talk to outgoing and likes helping people.

Job Description:

* Acts as first point of contact for incoming customer inquires and requests by phone, email and web portal channels.
* Provide front-line customer support and have the ability to resolve the majority of issues without escalation
* Must be able to meet daily/weekly quota of outbound calls to set up appointments, make happy customer calls, follow up on sales quotes given.
* Manage scheduling for field personnel
* Fulfill all service requests with a defined script and within a defined sales process
* Ability to understand and promote all services and promotions our company offers
* Be familiar with our company, products, and services so many questions can be answered without consulting others
* Communicate with technicians on a daily basis to understand their schedule and up-sell potential
* Capture, track and report customer contact and product information through customer relationship management tools
* Some data entry may be required
* Assist in streamlining processes and implementing strategies to help achieve growth goals
* Report individual daily activity - calls received, outbound calls completed, appointments set, leads generated
* Other duties as assigned

Qualifications:

Associate Degree

* At least one year call center experience or phone sales experience
* Documented sales experience strongly preferred
* Knowledge of HVAC, construction or real estate a plus
* Strong phone presence
* Possess superior interpersonal skills
* Efficiently manage time/schedules
* Strong attention to detail
* Ability to work independently - self-starter
* Service Titan or other CRM experience a plus
* Adaptable to changing circumstances
* Experience with Microsoft Office Suite
* Experience with Google Drive tools

Job Type: Full-time
Job Type: Full-time

 

Greener Solutions Heat & AC
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